Last updated: 1 January 2026 · Version: v2026.2
Accepting a seller's quote creates a binding order between you and that seller. Review the quoted price, quantity, and delivery terms carefully before accepting — Bael Trade facilitates the transaction but the underlying sale is between buyer and seller.
Orders can be cancelled from your Order Details page. Cancelling before the seller accepts is free. Cancelling after seller acceptance may incur a cancellation fee (currently up to 5% of order value, admin-configurable, shown at the time of cancellation) to cover processing already underway.
File a refund request from the order (non-delivery, damaged goods, or a dispute with the seller). Every request is reviewed by our team — approved refunds are processed to your original payment method via Razorpay, and a GST credit note is issued automatically where applicable. You can track the status (Pending / Approved / Rejected) from your Wallet or Order history.
Refund requests are typically reviewed within a few business days. Once approved, Razorpay refunds usually reflect in your source account within 5–7 business days, per Razorpay's own processing timelines.
If you're unsatisfied with a refund decision, you can escalate via Support or file a formal complaint via our Grievance Officer, consistent with the Consumer Protection (E-Commerce) Rules 2020.
This policy is part of, and should be read alongside, our Terms of Service.