Refund Requests
Request refunds for fraudulent or erroneous credit purchases
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Total
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Pending
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Approved
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Rejected
Request History
All submitted refund requests
Request refunds for fraudulent or erroneous credit purchases
0
Total
0
Pending
0
Approved
0
Rejected
All submitted refund requests
User Manual
If a credit was deducted incorrectly — for example, a lead with an invalid contact, a failed reveal, or an accidental double-charge — you can raise a refund request here. The admin team reviews all requests and credits are returned to your wallet on approval.
Identify the Refund Reason
Valid reasons for a credit refund: (a) the revealed contact was unreachable after multiple attempts, (b) the buyer's phone/email was incorrect, (c) a technical error caused double credit deduction, (d) a payment was charged but credits were not added.
Raise a Refund Request
Click "New Refund Request". Select the type (Credit Refund or Payment Refund), provide the lead ID or transaction ID, and describe the issue clearly. Attach any supporting evidence — screenshots of failed calls, bounce emails, etc.
Admin Review (5–7 business days)
The admin team verifies the claim by checking the lead's contact data, your reveal history, and any supporting evidence you provided. You will receive an in-app notification when the review is complete.
Refund Approved
If approved, credits are added back to your wallet immediately. For payment refunds, the amount is returned to the original payment method within 5–7 banking days depending on your bank.
Refund Rejected
If rejected, the admin will provide a reason. Common rejection reasons: the contact was valid and reachable, insufficient attempts were made to contact the buyer, or the reason did not meet refund policy criteria. You can appeal by replying with additional evidence.
5 steps · 4 tips · 4 FAQs